Well, I will not repeat my self, and ask for that phone thing again! You ask me why, well, for one thing, do you not spend hours on the phone with claims of finding out what the benefits are, and then get be stuck in a maze of transferred calls, and no one knows what you are asking for? The first thing that needs to be done, is that training inside a managed care company needs to be improved, otherwise you would not be transferred 7-8 times, then when you finally reach your destination, to be told no authorizations are required! Did you say 45 minutes on the phone, waiting to be told this!!! Yes, I believe you.
Technology can do better, and so can the company. So, back to that phone thing!